Re: Router and SOGEA adapter never delivered. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all this could have been avoided. Anyone that uses an analogue line and wants to continue receiving and making calls will need to have a VoIP application. Sky Broadband Hub. Hi everyone, I've received my Vodafone hub and I will be using FTTP. 168. 13-04-2023 01:10 PM. Thanks again. wrote: They should however have a procedure for supplying this necessary part ahead of installation as a routine process, without the need to hassle; and I have asked them to look at this, as more customers will need to migrate from analogue to fibre over the next 2 years. 1q (not on every router) Username - @broadband. Thankfully uno has published the most recent list of approved devices. Vodafone launches SoGEA and FTTP for channel partners Thu, 10/06/2021 - 11:55 Vodafone has expanded its connectivity portfolio for channel partners by adding. I've now been without a landline for 18 days. SoGEA is an acronym for Single Order Generic Ethernet Access. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. A lot will be changing that impacts the use of a home phone/cordless base/other. Options. FTTC SETTING ( FTTP is below FTTC) The setting is the same for all the routers it's down to the isp (the setting page will be laid out differently but the setting are still the same, eg. 50 Speed 73 - 82Mbps, Unlimited Gift: None. At UK IT Networks, we partner with some of the UK’s leading internet service providers to connect businesses quickly, efficiently, and affordably. Superfast GEA services including Ethernet over SoGEA still connect to our 21CN Ethernet platform, separate to the Wholesale Broadband Connect platform used for broadband. 20-06-2023 09:59 AM. 01-12-2022 06:22 PM. Thank you !! I can say that this suggestion works !! So many thanks. OK thanks for the info, I assumed SOGEA was an item because it was supposed to be out for delivery, no wonder it was cancelled! As I said I'm old school so can you tell me what ONT stands for, router is connected to the master BT socket. Trade in. Recently there have been reports on here that new FTTC contracts are also getting it. Up until now, to deliver broadband to a home or office you needed to have a traditional phone line installed. 7 minutes 9 seconds (100 Mbps) 1 minute 25 seconds (500Mbps) 47 seconds (900Mbps) 1 hour, 19 minutes 32 seconds (9Mbps) We are rolling our full fibre broadband out across the UK as fast as we can. 15 Comments. SoGEA is a dedicated line that delivers a broadband connection and includes an underlying version of a phone line. 5Mbs upload and GFAST supporting up to 330Mbs download. If you have full fibre broadband, or we sent you a VoIP adapter, you have Digital Voice and need to connect your phone to your router. How can SOGEA help? A next-generation solution with a single order that offers speedy deployment, easier fixes and future-proofed support for an IP-based future. . 4: Newbie. Analogue Phone Service in the UK - It's switching off soon. The SoGEA broadband service is designed to be used hand in hand with a hosted phone. 6 UK C&W Guernsey Mobile 28. SoGEA provides cost and time savings. 8x8’s single integrated unified communications and cloud platform combines all your essential business tools, including workforce management, contact centre, and office productivity applications managed and controlled in one place. @FullfibreII - thanks for reaching out about this and the tests you've already done. Max the line is capable of is given as around 42/43 Mbit. I am trying to get another provider in, but the line is still active on BT Wholesale / Openreach. Because I was purchasing as an upgrade, not as a new customer, despite what it says in the order tracker, it transpired I did not need to await a new router [confirmed when I contacted Customer. Company No 01471587. Thank you Jason. You get the same network performance and 99. 6 UK Three Mobile 3. The complaints team,. SoGEA is quicker to install, easier to manage and works well with UCaaS and hosted telephony products so that you can continue to make voice calls even without a landline connection. . AC - DC Power Adapters. vodafone web says i will get an Intelligent WiFi Hub and SOGEA Adapter. Sorry but that is incorrect, they both need the pair of wires to work correctly, but because the DSL broadband uses various frequency's to carry the signal it can just about work wi. This depends on what type of connection you have. 13-11-2022 09:50 PM. In all cases (until the recent fibre upgrade) I contacted my provider and requested they set my number to conceal by default for all outgoing calls. After phoning first time it was said that I may only need a VoIP adapter and so went with that. Digital Voice doesn't work with Vodafone voicemail, conference calls, call diversion, or call management features (like anonymous caller rejection). e. How to set up your new Kinex superfast SOGEA broadband router. Community; Community. Back to Help and Support. . Which ISPs supply a separate ATA, the major ones, Sky and BT don't? wrote: Leaving aside the misleading product details and incorrect responses from support. To get 3GB of data for £7, text EUDATA to 2345. Whilst for business it is more likely to continue to be IP Phones connected to the router. Fibre 150. Vlan ID - 101. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. You’ll also be futureproofing your connectivity for years to come. compensatio. wrote: They should however have a procedure for supplying this necessary part ahead of installation as a routine process, without the need to hassle; and I have asked them to look at this, as more customers will need to migrate from analogue to fibre over the next 2 years. Now they have told me a different way to get into the router " The default username for your Vodafone router is root. 13-11-2022 09:43 PM. SoGEA is currently in the Early Market Deployment phase–the final stage before full commercial launch with >130,000 SoGEA services live, up to 15,000 orders per week and at 95% on time delivery. This does seen symptomatic of Vodafone. FTTC SETTING ( FTTP is below FTTC) The setting is the same for all the routers it's down to the isp (the setting page will be laid out differently but the setting are still the same, eg. Site map. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. Recently there have been reports on here that new FTTC contracts are also getting it. Single Order Generic Ethernet Access (SOGEA) – broadband without the landline. " Also wrong. Thinking about it I suppose CPs (ISPs) could decide to provide their own Voip type phone service. How can SOGEA help? A next-generation solution with a single order that offers speedy deployment, easier fixes and future-proofed support for an IP-based future. . The main SOGEA services available today is SOGEA FTTC which supports up to 80 Mbps Download and 20 Mbps upload. SoGEA (Single Order Generic Ethernet Access) and FTTP (Fibre to the Premises) brings your our most simple and fastest broadband yet—with support every step of the way to make your journey to next-generation connectivity smooth and help us build better businesses, together. Vodafone Issues Reports Latest outage, problems and issue reports in social media: Özgür Polat (@ozgurpollat) reported 6 minutes ago @VodafoneUK Tell your @VodafoneTR to get a grip and provide necessary communication lines. The default password is 123456. " I know for sure that my line's SOGEA service has a VLAN ID of 2 (VLAN ID 1 is reserved for ADSL and Ethernet while VLAN ID 101 is reserved for. (FTTP) and single order broadband (SOGEA). LED phone light was lit but hub reports Telephone Failed in the hub via 192. Fibre 150. 20-06-2023 09:59 AM. i have fibre to the box out in the street and copper to the house. These don’t rely on landline and are fully future-proofed, offering fast download speeds of up to 900Mbps. SOGEA stands for Single Order Generic Ethernet Access. wrote: The broadband signal actually only comes in on 1 leg, the second leg is for the phoneline to make calls. SoGEA is meant to be used alongside a VoIP phone system, so your 2025 headache is cured. Easy Setup and Management. Do you perhaps mean the so-called VoIP adapter? Not everyone who upgrades from FTTC to FTTP gets a new router. Find the best Apple devices in our range with our best ever UK network. Thank you Jason. All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. If the engineer didn't manually request activation it should automatically happen sometime between now and the morning, so it should be ready to go tomorrow. I was with IDNet until about 18 months ago and I wanted to do exactly what you want. Finally, make sure the alarm is CID (Contact ID) to communicate. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Zu den angegebene Zeiten taucht im Log immer die folgene Fe. pdf. compensatio. It is a THG3000 router and everything is up and running apart from, yes, the landline. vodafone. "A profile reset will be done as part of the conversion, your download/upload speeds may potentially be lower than. I've finally received my new router and VoIP adapter thanks to the complaints team. vodafone web says i will get an Intelligent WiFi Hub and SOGEA Adapter. Hey Madge👋 I see, yes there is definitely a shortage then. About the Community. SOGEA stands for Single Order Generic Ethernet Access. If the base station of the handset has an RJ11 socket, you should just be able to use a modem (RJ11 to RJ11) type cable between the base station and the router. . Select either "Any WAN" or the Internet connection interface you are using for Internet access, for example, "pppoe_xxx" or "ipoe_xxx". The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. 6 UK C&W Guernsey Mobile 28. Set up the TD-W9970 in minutes thanks to its intuitive web interface and the powerful Tether app. standalone FTTC or G. SOGEA enables users to meet the growing need for high-speed, broadband-only without requiring a landline. However Openreach has announced that SOGEA will now get a phase 3 trial from January 2018 (not a pre-commercial pilot) that will also combine both of their hybrid Fibre-to-the-Cabinet (FTTC) broadband products – ‘up to’ 80Mbps VDSL2 and ‘up to’ 330Mbps G. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. They put it up against the best from Sky, TalkTalk and BT, and tested it in 10 actual homes. My new router and adapter did arrive on Friday, thanks to the complaints team. Ease of use. That means the cost of the service you’re paying for comes down. Options. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Vodafone sent him a new router, arranged for an engineer to visit to sort out the landline switch. Router and SOGEA adapter never delivered. It removes the need for a traditional phone line to deliver your broadband, so you don’t need to pay that extra cost. Facebook; Twitter; Ask our community. Yes, as @Ripshod says it is true, however it isn't just Vodafone, any FTTC to FTTC swap is regulated by Ofcom. Now you only need to place one order with Gamma for your broadband data service. 20-06-2023 09:59 AM. This new broadband product will. With SoGEA, businesses can benefit from better internet speeds and at the same time, remove the need for a separate landline cost. I actually ended up upgrading to superfast 2 and I got an email saying I was due to receive a new upgraded router as part of my contract, so I am definitely due a new router 😀 I even got an email with a delivery date but it. I have Pro Full Fibre 500 and have connected my old landline phone (a BT Duet 50) via an adapter (can't recall whether it was provided by Vodafone or not). 999% availability target as with normal Etherway Fibre services. Host virtual events and webinars to increase engagement and generate leads. 13-11-2022 09:43 PM. Enhance your smartphone experience with the latest headphones, phone cases, chargers, screen protectors and more. Gamma SoGEA delivers the same performance and data rates as FTTC broadband. . This isn't the smooth experience we wanted you to have, nor the serv. Find out what to do if your Vodafone Home Broadband or WiFi seems to be slow - let's get you back to tip-top speeds for your postcode. But the phone doesn't ring (and yes, the ring function is switched on). All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. . Do you perhaps mean the so-called VoIP adapter? Not everyone who upgrades from FTTC to FTTP gets a new router. . can i use a old style landline phone with fibre 2 broadband when using a SOGEA adapter on copper wire connectionI have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. When it is launched, you will be able to use SOTAP to provide broadband and. FAQ's. In the UK, BT is currently offering business broadband plans from as little as £19. Videos. How Vodafone Broadband is installed depends on the speeds and plan you get. SOTAP is a new product we’re developing which will deliver a copper path between network terminating equipment (NTE) at your customers’ premises and a main distribution or jumper frame at the exchange. Our phone lines are open Mon-Fri from 09:00am - 17:00pm & Saturday 10:00am - 3:30pm. Simple problem, but getting a resolution is totally hampered by the incompetent support. . . It is also around 30% cheaper than Fibre to the Cabinet (FTTC). Where the copper bearer is not provided via MPF, but e. It is a combination of SoGEA and fibre and Gfast fibre connection. In this video Paul will discussing what you can expect from the point you order your Broadband service with Zen through to going live. 6 UK Other Mobile band A 3. Traditional phone line installation is not needed with Gamma SoGEA so costs fall. By Address Please note that the address checker is less accurate than the telephone number checker for line-based services (e. How to set up my home phone. Find all the details of your USB . uk. . Vodafone, for example, which is expecting to expand its broadband sales significantly from its currently small share, does not use MPF and instead relies on WLR as its copper support to FTTC. Tech Team. Ideal for both businesses and homes, SoGEA doesn’t include a traditional. As an established telecoms provider for homes and businesses across the UK, The Calls Warehouse in Manchester can help you with a range of services, from VOIP installations to broadband packages. The phone then plugs into the female BT socket on the adapter. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered. This is the easy part, just follow the steps below: Step 1. It is a new broadband connectivity product that enables users to purchase a broadband connection without a phone line (voice service). I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. What is SoGEA Broadband? | How does it differ from FTTC, FTTP and ADSL Broadband? Contact us for more information | 0161 260 0196. 1 diagnostic facility- thanks for updating this thread and I'm glad to hear you've now got a working landline. Results will be dependent on your device’s capability. Download the Broadband app Set up broadband. . My VOIP adapter has now arrived, but as I have pointed out to Complaints, the fact it was shipped by RoyalAnd so the saga continues. Home > Adapters > PCIe Adapters PCIe Adapters. Adapt threaded rods from inch to metric. I'm currently on a 40/10 FTTC service and notice that I can convert to SOGEA. If the light is lit then you can try but likely it won't work. Power Supplies; AC - DC Power Adapters; AC - AC Power Adapters; DC - DC Power Adapters; USB Power Adapters; Bench Power Supplies;. Single Order Generic Ethernet Access (SOGEA): Broadband only without requiring line rental. TD-W9970 Archer VR2100 Archer VR2800 TD-W9980 TD-W8970 Archer VR2600 Archer VR900 Archer VR600 Archer VR400 Archer D50 TD-W9960 TD. Simple problem, but getting a resolution is totally hampered by the incompetent support. Browse Back to Help and Support. In response to Ripshod. Looking at it the other way, if Zen were now to charge me £36/mo for data and voice, and DV is £6/mo then it means I am going to be charged £30 pm for broadband service. Extra €100 value when you trade in selected phones Trade in . . For my package, this is £33. Contact Vodafone customer services to provide them with your PAC code, by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone. Was recently offline for 13 days before Vodafone finally sent an Openreach engineer to fix the line problem, and still waiting to hear from them re. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Phone adapter with 2 ports for voice-over-ip (75 pages) Adapter Linksys PAP2 Installation Manual. Our partnerships. As a result the trial lines will remain free of. If it’s available where you live, you’ll see full fibre plans in your deals. VeryMe Rewards. From that minute onwards, which was around 9. DSL DSL. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but. 8SIM only for phones; SIM only for tablets; Pay as you go SIMsSOGEA up to 20Mbps upstream. The router was returned and delivered to Vodafone on 29th March. The new Sky Broadband Hub (SR203) wireless router (pictured – top) is of a similar size to the current Sky Q Hub, albeit with 4 x Gigabit LAN ports (the Q Hub only had 2) – one of which is for WAN – 2 x Telephone ports (ATA for VoIP connection via older analogue handsets and SOGEA / SoG. . It is a new broadband connectivity product that enables users to purchase a broadband connection without a phone line (voice service). The LED on the phone port is permanently red, so still no landline. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy; Refurbished phones. Print Server Compatibility List. We would like to show you a description here but the site won’t allow us. 20-06-2023 09:59 AM. Good catch. Router and SOGEA adapter never delivered. With SOGEA, you can offer a standalone hybrid fibre broadband line (VDSL or Gfast), without the voice service. e. Terms and Conditions Hidden. I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. All was well until a sipvicious call followed by a string of 301 callers. A lot will be changing that impacts the use of a home phone/cordless base/other. Broadband Cancellation Requested - But line still active 2 weeks later. Vigor 130 ), a cable modem or any other Ethernet-based Internet feed. The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. Mobile broadband gives the benefits of regular portable broadband without a dongle with the bonus of wireless mobility. Registered in England No. 27-10-2022 02:08 PM All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. Fixed Mobile convergence that provides a seamless user experience. Bill pay plans. Vodafone Fibre Broadband. Prepay phones. Finally they find an answer, obviously taken from this forum, which starts " Ring VF on 08080034515 and get your username and password. Router and SOGEA adapter never delivered. SoGEA is quicker to install, easier to manage and works well with UCaaS and hosted telephony products so that you can continue to make voice calls even without a landline connection. Company No 01471587. It's no just Full Fibr. This has been seen before and in those threads the result seems to be with VF doing something at their end. 24-03-2021 08:04 PM. The great ISDN switch-off is due in 2025. Off topic. As for the lower sync, it's possible the swapping around triggered DLM (Dynamic Line Management). This does seen symptomatic of Vodafone. Vodafone have only just started to use digital voice with the FTTC products. Send us a message. (and it isn't obvious why some do and some don't) If you have the THG3000 router that is fine fo. . Vodafone "automatic compensation" for Home/Broadband in Other broadband queries 27-07-2023; On going problems with Vodafone services - thinking about cancelling in Broadband connection 30-06-2023; Router and. Talkmobile. Manage network settings, including Parental Controls and Access Control, from any Android or iOS device. SoGEA stands for Single-order Generic Ethernet Access. Simple problem, but getting a resolution is totally hampered by the incompetent support. Switching broadband provider - Ofcom. 44 UK Manx Mobile 28. co. 1q (not on every router) Username - @broadband. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. Simply enter your location or postcode and choose what type of service you want to check. Connection methods. g. This will allow providers to slightly reduce the cost whilst offering fast and reliable broadband to consumers. How to set up my home phone. Leviton Single to Triple Outlet Adapter Cube, 15 Amp, 125 Volt, Grounding, Residential Grade, Assorted Colours. 1SoGEA, which stands for Single Order Generic Ethernet Access, is a broadband service which delivers the same performance and data levels as FTTC (fibre to the cabinet) but it takes the need for the installation of a traditional phone line out of the equation so it provides a cost effective alternative to broadband without including an unwanted. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. If so the SNR is higher than the default of approx. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all. A network you can rely on. What is SoGEA Broadband? A Buyers Guide. If connecting through WiFi, make sure you’re close to your router and have a strong signal. showing all IP addresses given out by the router. A SoGEA broadband connection enables customers to combine their voice and data services all using a single, superfast internet connection, removing the need for the traditional copper-based telephone line entirely. . I'd forgotten about that issue as we now have another. My mobile device has no signal. SoGEA stands for Single Order Generic Ethernet Access. We finally have our landline again after 20 days without and if I hadn't have put in a complaint we'd still be waiting. It's disappointing to see your concerns raised regarding the undelivered VoIP adapter and WiFi Hub. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but this never arriv. . Discover the latest Apple products including iPhone, Apple Watch and iPad. SoGFast Fibre Broadband is the GFast variant of SoGEA Fibre Broadband, this is G. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Complaints will be in t. The emailed paperwork revealed that the land line would be digital voice i. 50 a month, but I also have. I have never before had to dial a prefix like 141 (or whatever) to conceal. Enjoy the best DSL internet connectivity at home, you will find a Vodafone DSL bundle that suits your needs and ensure the fastest internet in Egypt starting from 30 Mbps to 100 Mbps. UK Vodafone Mobile 3. our products and services. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all this could have been avoided. . Router and SOGEA adapter never delivered. After phoning first time it was said that I may only need a VoIP adapter and so went with that. I'd forgotten about that issue as we now have another. It means both SoGEA and SoGfast are high-speed connections. It’s a new frontier in fixed connectivity. This has been seen before and in those threads the result seems to be with VF doing something at their end. 1 Thanks. Did you get it resolved? I have a similar problem, no landline. 20-06-2023 09:59 AM. Broadband. 6. nick_london. Company No 01471587. Contact our Sales team online. The router was returned and delivered to Vodafone on 29th March. SOGfast 160Mb/30Mb. SoGEA is designed to work hand in hand with a hosted phone system, delivering comparable speeds, price, and reliability. Single Order Generic Ethernet Access (SoGEA) | BT Wholesale. Otthoni szolgáltatások. In this article we're going to explore the new SoGEA and SoGFast services from BT Openreach. 241. Call Vodafone Customer Care. Single Order Generic Ethernet Access (SoGEA) is a relatively new term for you, and you have questions in your mind, like how it can be beneficial for you. Choosing a SoGEA service doesn’t stop you having a voice line, but you will. If I call my landline number, I can pick up this phone and get a connection. wrote: Why Vodafone chose to build the ATA into the router rather than supply an ATA such as the HT-801 that many others do is beyond me. An alternative would be to replace the current telephones with a wireless DECT set that can be connected direct to the adapter. to deliver more value for your. V by Vodafone. Yes, as @Ripshod says it is true, however it isn't just Vodafone, any FTTC to FTTC swap is regulated by Ofcom. It uses the same infrastructure and. . SoGEA is cheaper than the combined costs of a phone line and traditional Internet package. Outcome SOGEA Our Single Order Generic Ethernet Access (SOGEA) is our new single order solution that is easier to fix and faster to deploy. Vodafone provides telephone support in a variety of countries, and each country has their own support phone number. 5, mit dem js-Controler 3. ONT (Optical network termination (or terminal)) is the "box" in the house for FTTP (Fibre to the property (or premises)) If you are connected to the BT/Openreach telephone socket you are using FTTC (Fibre to the Cabinet) broadband. 08 UK Other Mobile band C (Satellite Phones) 37. Step 2: Hub check. fast – into the same phase. Today’s customers don’t always want a home phone line with their broadband, but traditionally they’ve had to install both. Prev. 13-11-2022 09:43 PM. Comms Express | Top Supplier of Network Cables, Data & Server RacksSoGEA generally refers to Fibre-to-the-Cabinet (FTTC) based broadband services and the benefits are as follows: Saves money as you are not connected to the voice network in the exchange. However more modern services, such as the forthcoming Single Order Generic Ethernet Access (SOGEA or SOGFast) product (i. The LED on the phone port is permanently red, so still no landline. Check broadband speeds for your area. If you have a separate modem and router, plug in the modem first and wait 30 seconds for it to resync with the network. Outcome. Community home. Free, Quick Quote with our Industry Leading Packages & Pricing. g. Router and SOGEA adapter never delivered. SoGEA is a new technology that allows individuals and businesses in the UK to have a high-speed connection without the need for a traditional phone line. While you can get bog-standard Vodafone broadband, the Pro version of the package includes 4G backup with 50GB of data and a Wi-Fi booster. . Event marketing. 80 for 80/20. Are these being rolled out to home users now I thought it was just a buisness thing. Conversion to SOGEA. We finally have our landline again after 20 days without and if I hadn't have put in a complaint we'd still be waiting. I was advised by a friend to get a zoom wireless router so that I can use my ipod and laptops at the sme time. Single Order Transitional Access Product (SOTAP) 23 Dec 2021. What does SOGEA do? All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. Use our availability checker below to find out if SoGEA is available in your area or for your telephone number. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. I thought that might the issue but can't phone them or chat online because it's being dealt with by complaints. I have had a similar frustrating experience, having recently upgraded from Superfast 2 to Full Fibre 100. Thank you Jason. The DrayTek Vigor 167 ADSL2+/VDSL2 Modem is VDSL2 35b and ADSL2+ modem to Ethernet bridge, connecting VDSL or ADSL to your Ethernet-based router or firewall. Because I was purchasing as an upgrade, not as a new customer, despite what it says in the order tracker, it transpired I did not need to await a new router [confirmed when I contacted Customer.